FAQs

Q. Where are the items manufactured?
A. Items are designed in England and manufactured in China.

Q. Do your products meet FDA regulations?
A. All products meet FDA regulations and California Prop 65.

Q. Are products microwave and dishwasher safe?
A. All items are both microwave and dishwasher safe.

Q. How do I place an order?
A. For USA only, orders can be placed online via our website or by calling our customer service department. Customer Service department is open Monday through Friday, 8:30am-4:00pm US Central Standard Time at toll-free 1-877-922-7339.

B. For Europe call Carole Knight at ++(0)1782 643387 in England.

C. For other countries check out list of Distributors or Email Customer Service at customerservice@cardewdesign.com.

Q. Do you accept credit cards?
A. Yes, all major credit cards.

Q. What is your method of shipping?
A. We ship UPS.

Q. How do I report damaged product(s)?
A. All damage claims must be reported to our customer service department with 10 business days of receipt of merchandise. 
You must retain all original packing materials. Customer Service department is open Monday through Friday, 8:30am-4:00pm US Central Standard Time at toll-free 1-877-922-7339.

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